Matt and Joe did the work at my house. They were punctual, professional, and neat. My radon level tested at over 30 prior to remediation, and NextStep got it down to .6 on the first try. WONDERFUL!
Cost, professionalism, and quality of work. During the estimate Joe was willing to put the pipe in a tricky spot to meet my wants.
I liked that you came out to the house to evaluate the area, the other did an estimate over the telephone based on answers to their questions. Their quote was exactly the same as your quote.
I was extremely impressed with the knowledge of the female office person that answered the phone. (the owners wife) That gave me great confidence in the company. When Matt, the owner, came out that same day my confidence was again confirmed due to his extensive knowledge and confidence when answering my questions. His team installed our rather complex system in 8 hours the NEXT day. Their work was impeccable. Neat, clean and efficient.
NextStep made a visit to my home to evaluate the situation and describe how the system would be installed. The exterior vent pipe was placed in a location with the least visual impact and the installers went the extra mile to paint the pipe to match the color of the siding on the house. Heather, Matt and Joe are obviously very experienced and the complete process from beginning to end went very quickly and smoothly.
The initial evaluation we received was very informative. On the day of our radiation remediation, the crew was efficient and courteous. Afterward Matt explained the testing we needed to do and everything about what had been done. Everyone involved was very professional.
Matt was very knowledgeable about everything he did, and he was a good teacher about all things related to radon.
The company was easy to work out, came out in a timely manner to do estimate and to complete the work. Very easy communication and did a great job installing the mitigation system and giving information!
Crew was friendly and courteous.. Service was completed in a timely manner and everything was cleaned up well. Thank you!